Farfetch Review – everything you need to know before buying. Are you looking to buy discounted designer clothes and accessories but don’t know where to start? You are not alone. To help you put aside all the worries, we are here to share all the details and how trustworthy Farfetch is.
Farfetch is an online store that offers customers luxury fashion at fair prices worldwide. Through their many categories spanning footwear to beauty. While often compared to Shein or Aliexpress in business model, in reality, Farfetch is a world apart, essentially taking on the role of a marketplace for luxury items from thousands of high-end brands, proudly calling itself the leading global platform for the luxury fashion industry. They aim to offer luxury fashion while connecting creators, curators, and consumers on a single platform.
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What is Farfetch’s Business Model?
Unlike other online boutiques, such as Shein, that produce and distribute their products, Farfetch has adopted a “storefront” model. They offer other brands’ products on their site and take a commission on every purchase.
What makes Farfetch Unique?
As an e-commerce platform that aims to connect creators, boutiques, and customers worldwide, Farfetch is unique in taking on a huge responsibility. Today the Farfetch Marketplace connects customers in over 190 countries while stocking items from more than 50 countries. With 3,000 brands, they offer a truly unique shopping experience with access to the most extensive selection of luxury designer items on a single platform.
The Origins of Farfetch
Farfetch was founded in Portugal by the Portuguese entrepreneur José Neves. In its early stages, the company took on the shape of an eCommerce marketplace for luxury fashion boutiques around the world. It quickly gained traction among consumers who wanted to browse, compare, and shop high-end brands in one place, essentially becoming a homeland for luxury consumers.
Who Owns Farfetch
While the share distribution of Farfetch has changed over time as the company has expanded, José Neves remains the primary owner of Farfetch as the Founder, Chairman & CEO of the fashion company.
Where is Farfetch Located
As a British-Portuguese online luxury fashion store, Farfetch has many locations in both Portugal and the UK. While its headquarters are in London, England, it also claims ownership of many main branches in Lisbon and Porto.
How Many People Work for Farfetch?
As of 2020, Farfecth reported 5,441 employees on their roster.
What Brands does Farfetch Work with?
Hosting over 3,000 brands on their site, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivaled product offer, including trending labels to more luxurious, well-known names such as Gucci, Saint Laurent, Dolce & Gabbana, Furla, and Salvatore Ferragamo. Among their offerings, you’ll also find the popular Burberry, Fendi, and Balenciaga.
Are Browns and Farfetch the same company
Browns and Farfetch are two distinct companies with a close relationship. Browns is a luxury fashion retailer that was founded in London in 1970, while Farfetch is an e-commerce platform for luxury fashion that launched in 2008. While the two companies are not the same, they have a strategic partnership allowing Browns to leverage Farfetch’s technology and global reach. This partnership allows Browns to sell on the Farfetch platform and vice versa, but it also gives a competitive edge for both companies.
The partnership between Farfetch and Browns was first announced in September 2016 when the companies entered into an exclusive agreement that allowed both brands to sell their products on each other’s e-commerce platforms until December 31, 2018.
Competitor of Farfetch
Some of its Farfecth main competitors include Net-a-Porter, Matchesfashion, Mytheresa, SSENSE, and Moda Operandi. These companies offer similar high-end fashion options to Farfetch and are known for their curated selection, quality products, and exceptional customer service.
Is Farfetch Trustworthy?
Farfetch actively encourages reviews, even prompting customers to fill out review forms following the delivery of their items.
Farfetch Review Rundown
Starting off on their own site, Farfetch reports a very impressive 4.7/5 rating based on 544077 Reviews. Moving to Trustpilot, we find that figure dropped to 3.7, averaging from 21,719 reviews.
Consumers often mention fast delivery, shopping experience, and perfect condition when they rate high. At worst, Farfetch shoppers mention being inexplicably charged extra, late or faulty deliveries, and difficult returns. We also can’t help but note that Farfetch doesn’t seem up to scratch on their customer service duties, meaning some reviewers have been left without answers or are charged inexplicably upon contacting Farfetch customer service.
Tip: One common complaint is Farfetch claiming no record of the purchase. We recommend you forgo guest checkout and opt to sign up for Farfetch instead to avoid the possibility of this happening to you.
A Quick Note about Farfetch reviews
While Farfetch appears to have primarily average to high reviews on the main review sites, there’s no denying an abundance of poor reviews on lesser-known review sites, which is relatively rare for such a company. Usually, such reviews suggest scorned customers, reflecting Farfetch’s relative disregard for customer service.
How to Contact Farfetch Customer Service
Farfetch customer service is available Monday to Friday from 09:00 to 18:00 and can be contacted by phone at +44 (0)20 3962 2362 or by email at email@example.com.
How does Farfetch Deliver?
Farfetch claims that once an order is confirmed, it will be packed and shipped within two days. You can expect to receive your delivery within 2-7 days, depending on your location and selected delivery method. If you select express delivery, your package will usually arrive within 2-4 days if you are situated in Europe or the US.
One thing to note is that if you ordered from multiple Farfetch brands and partner boutiques, your items would likely arrive separately and on different dates. Interestingly, unlike other online boutiques of similar size, Farfetch offers a carbon-Neutral Delivery.
Does Farfetch Offer the Same Day delivery
Our research discovered that Farfetch can deliver within 24 hours to a few select locations. These locations include Berlin, London, Manchester, Paris, Los Angeles, New York, Miami, Milan, Rome, Barcelona, Madrid, Hong Kong SAR, Dubai, and Shanghai.
However, you can only be assured of same-day delivery if you order before 11:00 am. If you order after the 11:00 am cut-off point, you will receive your order on the next business day.
Does Farfetch Deliver Internationally
While Farfetch technically claims to deliver worldwide, in reality, their ability to provide globally works on a brand-to-brand basis, meaning that the brands on their website can determine where their items are distributed.
Can you Track your Farfetch Order?
You can track your Farfetch order by clicking on Orders & Returns in your account. If you choose to checkout as a guest, you can also track your order here.
How Much Does Farfetch Charge for Delivery?
Farfetch delivery fees depend on your order’s size, weight, and destination. They also offer a One Delivery Fee for orders above a certain threshold, meaning you can order multiple pieces from multiple locations for one fee.
Do Farfetch do Returns
Farfetch does accept returns. However, they do have an “open window” for returns giving you 14 days from delivery to notify them of your return. Their return policy asks that all returned items be unworn, undamaged, and unused, with all tags attached and the original packaging included. If you’d like to return a product to Farfetch, there are just a few steps you’ll have to follow.
How to Return to Farfetch:
1. If you have a Farfetch account, go to “Orders & Returns.” If you placed your order as a guest, you could return it by entering your order details here.
2. Find the order you want to return and click Return.
3. Select each item you’d like to return alongside your reason for returning.
Farfetch does not offer exchanges, but some of their beauty items can be returned through their free returns service if they are unopened or unused, with the seals of the packaging still intact.
When it comes to whether Farfetch is trustworthy, we can answer that they have all the necessary policies in place to ensure the satisfaction of their customers. However, while most of their shoppers appear content with their shopping experience, these policies aren’t always implemented properly, usually due to customer service failure, meaning that Farfetch isn’t always reliable.