Temu Return Policy Explained For a Smooth Transaction. Have you bought something or are planning to buy something from Temu and wonder how easy it is to return a package and get your money back? To help you clear all your questions, I put together a complete guide on how Temu's return policy works so you can have the best shopping experience knowing that you are well informed. So step in and take a few notes, as you might need them after shopping at the Temu website and app!